1. Order Cancellation Time Frame

You have a 12-hour window from the time of purchase to cancel your order. We understand that circumstances may change, and we want to provide flexibility during this period.

2. How to Cancel an Order

If you need to cancel your order within the 12-hour time frame, please follow these steps:

  • Contact Us: Contact our customer support team with your order number and a request for cancellation.
  • Verification: Our team will verify if your order is within the eligible cancellation time frame.
  • Confirmation: If your request is approved, you will receive confirmation of the order cancellation.

3. Beyond the 12-Hour Window

After the 12-hour cancellation window has passed, we are unable to cancel or modify your order as it is likely already in the processing stage.

4. Refund Process

If your order is canceled within the 12-hour time frame, a refund will be issued using the original payment method. Please allow up to 5 business days for the refund to reflect in your account.

5. Contact Us

If you have any questions or concerns regarding order cancellation, please feel free to contact our customer support team. We are here to assist you and provide any necessary clarification.

6. Change of Mind

If you've changed your mind about a purchase and the 12-hour window has passed, you may still return the item within 30 days according to our Refund & Return Policy.

7. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact our customer support team.

8. Contact Us

If you have any questions or concerns about our Order Cancellation Information, please contact our customer support team. We are here to assist you and provide any necessary clarification.

Thank you for choosing Unlimited Knives. We appreciate your understanding of our order cancellation policy.

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