1. Order Cancellation Time Frame

You have a 12-hour window from the time of purchase to cancel your order. We understand that circumstances may change, and we want to provide flexibility during this period.

2. How to Cancel an Order

If you need to cancel your order within the 12-hour time frame, please follow these steps:

• Contact Us: Contact our customer support team with your order number and a request for cancellation.
• Verification: Our team will verify if your order is within the eligible cancellation time frame.
• Confirmation: If your request is approved, you will receive confirmation of the order cancellation.

3. Beyond the 12-Hour Window

After the 12-hour cancellation window has passed, we are unable to cancel or modify your order as it is likely already in the processing stage.

4. Refund Process

If your order is canceled within the 12-hour time frame, a refund will be issued using the original payment method. Please allow up to 5 business days for the refund to reflect in your account.

5. Contact Us

If you have any questions or concerns regarding order cancellation, please feel free to contact our customer support team. We are here to assist you and provide any necessary clarification.

6. Change of Mind

If you've changed your mind about a purchase and the 12-hour window has passed, you may still return the item within 30 days according to our Refund & Return Policy.

7. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact our customer support team.

8. Contact Us

If you have any questions or concerns about our Order Cancellation Information, please contact our customer support team. We are here to assist you and provide any necessary clarification.

Thank you for choosing Unlimited Knives. We appreciate your understanding of our order cancellation policy.

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1. Returns

1.1 30-Day Return Policy

At Unlimited Knives, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may initiate a return within 30 days of receiving your order.

1.2 Eligibility

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

1.3 Initiating a Return

To initiate a return, please contact our customer support team with your order number and details of the item you wish to return. Our team will guide you through the return process.

2. Refunds

2.1 Refund Process

Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [number of days].

2.2 Late or Missing Refunds

If you haven't received your refund within the expected time frame, please first check your bank account. Then contact your credit card company, as it may take some time for the refund to be officially posted. If you've done all of this and still haven't received your refund, contact our customer support team.

3. Exchanges

3.1 Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or offer a refund.

3.2 Exchange Process

If you need to exchange an item for a different size or color, please contact our customer support team with your order number and details about the item you would like to exchange. We will guide you through the exchange process.

4. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item).

5. Contact Us

If you have any questions or concerns about our Refund & Return Information, please contact our customer support team. We are here to assist you and provide any necessary clarification.

Thank you for choosing Unlimited Knives. Your satisfaction is our priority!

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